Standard Sales Terms & Conditions
The following terms and conditions form an integral part of all sales proposals presented by MegaChess. In cases where our written proposal expands or conflicts with these standard terms and conditions, the proposal prevails.
We and/or our suppliers retain all data rights to the MegaChess products in terms of patents, trademarks and creative content. This means you may not copy our chess designs. You may sell or rent the products you purchase from MegaChess.
When we advise customers of a backorder situation, we always offer customers the option to cancel their order for a complete refund (product & shipping), along with substitutions and partial shipments if possible. If they choose to keep their order open instead, we will work extra hard to get the vendor to resupply us promptly, and we guarantee that such customers will receive their shipment before anyone placing an order afterward. We will also honor the product price on the customer's order even if the vendor raises their prices to us on the resupply. If such a backorder that a customer chooses to keep open is subsequently canceled, after the above efforts on our part, we may reduce the refund by a fee equal to 10% of the order.
We prefer not to ship product COD (Cash on Delivery). If the delivery service (Fedex, UPS, etc) cannot get payment, perhaps because you are away or because of a misunderstanding, they return the shipment to us and we get to pay shipping both ways. If you insist on COD terms, we require that you:
- Prepay all shipping charges with a credit card, as well as a $30 COD collection fee. These fees are not refundable.
- Pay the entire balance COD with a cashiers check.
Our www.MegaChess.com website, any offer letter we may present, any notes appended to an order, and these terms and conditions form our complete offer. These documents supersede any other documents implicitly or explicitly modifying our offer, as well as any oral or outdated online representations regarding our offer. For example, this means that any promises you were made by a salesperson needs to be part of the order and/or its notes for us to be bound by such promises.
By agreeing to purchase MegaChess product, you waive any claims against MegaChess for any indirect, incidental, or consequential damages you may suffer as a result of purchasing MegaChess products. In particular, you have been advised of their weight and the potential this has for lifting-related injuries and for injuries to those on whom the pieces may fall. In the event a competent court rules in favor of such indirect, incidental, or consequential damages against MegaChess, you are agreeing to limit the damage award to the price you paid for the offending MegaChess product.
If any portion of the requirements for your contract to develop custom chess sets become open to interpretation, as is often the case, we are free to use our interpretation as long as we can show that interpretation fulfills the written requirement. If you would like a particular interpretation, it is your responsibility to insure that we state your interpretation as part of the written requirements.
MegaChess is pleased to offer a wide variety offering to you. Most of our inventory are stock items. Some of our inventory is custom made for your specific order. All Custom Orders are noted in the items description. Custom Orders are either orders that are specifically made for you, items painted or stained a specific color based on your request, or stock items that are altered or changed to make your Custom Order. All Custom Orders are non-refundable and non-cancellable once in process.
Customs Fees, Duties and Taxes
MegaChess is not responsible for the customs, import duties, or any other taxes your country decides to levy against the product we ship to you. In many cases, we don't even know what those taxes will be, and they change from time to time for no apparent reason.
In the USA and many other countries, the amount you have to pay depends on what name you call our shipment. A hand-carved teak MegaChess set, for example, can be declared as a "chess set", which is duty free (no tax), or as a "wood carving", for which US Customs does request payment of duties. The only export document we fill out is called a Commercial Invoice, and on that we state what we call the product.
If you refuse to pay your country's import taxes, or for whatever reason your government refuses entry to our product, they will typically either confiscate the product, in which case you get no refund from MegaChess, or they will order the product to be returned to MegaChess, in which case we will give you a refund less our shipping costs in both directions.
Damage In Shipment
MegaChess pays for all products to be insured against damage by the shipper who delivers them. In order to honor claims for such damage, the shipper will require you to provide MegaChess with evidence of damage. This will include pictures of the damaged product and damaged box or packaging, if any. Key is that this evidence should be provided upon receipt of the product, and in no case more than 3 days after receipt of product. Otherwise, the shipper may deny our claim on the basis that the product may have been damaged in use after delivery.
If you provide us such evidence of damage within 3 days of receipt, we will provide you replacement product at our cost regardless of our claim with the shipper. If you do not, we will do so only if the shipper honors our late claim. If some or all of the product needs to be returned to us, please see the Returns section below.
If you notice damage upon delivery, please so note on the form the shipper asks you to sign. If the damage appears significant, we support your right to refuse delivery.
Delivery is considered complete when our delivery service confirms that an order is delivered.
Delivery Date Commitments
Some of our products need to arrive by a certain date, typically to be part of a party or event. Whereas we will do our part to expedite such deliveries, MegaChess cannot accept responsibility to deliver our products by a particular date. Too many uncertainties can intervene, notably the delivery company over which we have no control. If you place an order for 2-day delivery, for example, our responsibility is to obtain the 2-day delivery rate from the carrier, but not to deliver it in 2 days. That is the responsibility of the carrier. Your recourse would be with the carrier, not MegaChess.
If our product arrives too late for an event, you may return it at your expense per our Warranty for a refund, less our costs. We will in no case be responsible for the consequential damage caused by a late shipment.
Remember: You can always order product "Will Call", and make your own arrangements for pickup and shipping.
Expiration of Offers and Quotes
All written offers of pricing and performance expire within three weeks of the date the offer is made unless extended in writing by us or accepted by you, typically by making the payment that is part of our offer. An online pricing expires as soon as new pricing arrives online to replace the old price, whether this occurs with or without notice.
Any shipment requesting expedited or special handling will be surcharged $50, in particular, for overnight delivery. This is in addition to the surcharged fees of the shipping company, which will be reflected in the shipping charge.
If in the unusual event that any legal action or proceeding is brought by either party to enforce any part of our contract, including these terms and conditions, the prevailing party shall recover, in addition to all other relief, reasonable attorney's fees and costs. The venue for all legal action is the nearest court of jurisdiction to Irving, TX, USA.
We specifically exclude any claims of merchantability or suitability of our products for a specific purpose. This means our chess pieces are not guaranteed to help you play better chess, to impress your friends, or to accomplish any other purpose whatsoever.
At MegaChess, we believe your online shopping experience should be Amazingly Fun. Our goal is total satisfaction - that's why we make returning your item as easy as possible! We will always refund the full price of the item as long as it's unused and in its original packaging.
Please just follow these simple instructions:
Request a Return Merchandise Authorization (RMA) number: We need this number to process your return. To obtain an RMA number, see our super simple instructions below. Ship your item to our Return Center: The helpful Customer Service Associates at MegaChess will get you the appropriate shipping labels.
What items are eligible for return?
Most of MegaChess amazing selection can be returned within 10 days of receiving your item(s) as long as it's returned in unused condition and in its original packaging. Sorry, we can't offer refunds on products that show clear signs of use. Additional restrictions may apply. Please Contact Us for more information.
How do I return an eligible item?
The return process is easy:
- Contact MegaChess for a Return Merchandise Authorization (RMA).
- Pack up the item(s) to be returned in the original packaging and attach the shipping label to the carton.
- Follow the simple return instructions included with the RMA.
- Let us know if you have any questions or concerns.
How do I obtain an RMA number?
A Return Merchandise Authorization (RMA) number can be obtained in one of these ways:
- Call MegaChess Customer Service at 1-855-634-2055
- Send an e-mail request to info at MegaChess.com
Can I use a shipping company or carrier of my choice to return an item?
Yes, but you still have to get an RMA number from MegaChess before shipping. After you receive your RMA number, ship your item(s) back to our Return Center at an address we provide with the RMA.
Please ship your return using a dependable carrier who can provide tracking, insurance and proof of delivery in order to ensure that your item is received in the best possible condition. MegaChess is not responsible for shipments lost during return shipping or damage resulting from improper handling or improper packaging.
Please do not send returns to MegaChess’ corporate headquarters or any address you may find in your original shipping documents; these packages will be refused, delaying your returned. MegaChess may decide that a refund can be issued without a return. If this is the case, a Customer Service Associate will let you know that you don't have to ship the item back for a refund.
Can I refuse a delivery?
No. Returns need to have a Return Merchandise Authorization (RMA) number. Sorry, we can't issue refunds for returns that don't follow our return procedure.
Does MegaChess charge a restocking fee?
Yes. 15% if the item is returned in unused condition and in the original packaging. However, if the item shows clear signs of use, we will not issue a refund.
We photograph all returns during the inspection process. These photographs are available if your refund is rejected for prior use.
What are the return shipping costs?
Since we ship very large products, shipping costs can be a substantial portion of your total cost. You are responsible for the actual cost of returning the product. You can return the product through your shipping provider or we can send you a return shipping label.
If we send you a shipping label, the actual cost of return shipping will be deducted from your refund. We will also deduct the actual cost we incurred to ship the product to you. Note that items you purchased that qualify for free shipping, cost us money to ship. That cost will be deducted from your return.
How soon will I receive my refund after I've returned my item?
Please allow 5 to 7 business days after your product has been delivered to our Return Center for your refund to be processed. Remember that it may take up to one complete billing cycle for your refund to appear on your credit card statement. Refunds will only be issued via the payment method used to make the original purchase.
What if I purchased the item through an Online Marketplace?
If you purchased an item from MegaChess through an Online Marketplace like Amazon.com, Sears.com, eBay, or Wayfair, MegaChess’ Return Procedure still applies. Please understand that when an item is returned to us, the refunds can only be issued through the Online Marketplace where the purchase was originally made.
I requested an RMA, but have not received return instructions yet. What should I do?
Don't panic! Give us a call at 855-634-2055.
Can I exchange for a different size? Color? Item?
Unfortunately, we cannot do straight exchanges. Please follow the return procedure then contact us to place a new order.
I received the item as a gift, can I return it for store credit?
Unfortunately, we cannot offer store credit for returns. Refunds can only be issued to the original buyer.
What if I receive the incorrect item?
If you receive the wrong item, please let us know within 10 days of receiving the item. If you received an incorrect item as the result of a MegaChess error, you won't pay a cent toward return shipping costs. MegaChess will decide whether to replace a product or offer a full refund.
What if I receive a damaged or defective item?
In the unlikely event that your order is missing parts, damaged or defective, please contact MegaChess Service Center at 1-855-634-2055 within 24 hours of receiving the item and we will send you a replacement product or replacement parts at absolutely no cost to you.
Many MegaChess products are produced by artisans. The quality control you may expect in a manufactured product does not exist when products are made by hand. There will be variations in the wood and the style and expertise of the wood carver, as well as scuffs and nicks.
Some variations may be intentional on the part of the artisan to convey an effect. One person's workmanship defect is another person's artistic effect. No one can warranty artistic taste, but we will allow customers the one-time ability to return MegaChess product, except custom products, for whatever reason, artistic or otherwise. To exercise this warranty, you must ship the product back to us in good condition, postmarked no later than 3 days from the date you received it. You are responsible for shipment costs back to us, and for a restocking fee that is the greater of our shipping fee to you or 20% of the price of the product.
If we ship products other than the products you ordered, you may return them for a complete refund (no deduction for our shipping to you) if you return them to us in the condition you received them within 10 days of receiving them.
If you decide to use or allow to be used some or all of our delivered products, our delivery will be considered completely accepted by you.
Teak may discolor or crack, particularly if our care instructions are violated. If you have a problem with the teak chess set, we will refer you to the manufacturer in Indonesia. MegaChess does not manufacture or warranty teak chess sets. We will provide you with information on contacting the manufacturer if you experience a problem.
For all products other than teak, we will repair or replace at our discretion such pieces for three months from the purchase date if you send them to us with proof of purchase and prepay shipping back to yourself.
You may place a MegaChess order "Will Call". That means you will make all arrangements for pickup and delivery from us to you. We will provide a location in Irving, Texas where you can pick up your order within a two-week window. If not picked up after two weeks, you get your entire purchase refunded, less a restocking fee not to exceed 20%.
We release your order to whoever can give us a copy of our invoice to you. You may provide a paper or faxed copy of your invoice for pickup, or you can give the carrier the URL that we provide only to you showing your invoice online. We get their signature to prove that they picked it up, but our responsibility ends at that point. We do not guarantee that they will deliver it in a timely manner, without damage, or that they will deliver it at all.
You are responsible to inspect your order at the time of will-call pickup, through your agent if you prefer. If our product fails your inspection for any reason and you refuse to pick up the order, we will refund your entire purchase price, less the aforementioned restocking fee.
We do not guarantee to pack for international shipping, comply with any export or import regulations, provide international shipping paperwork, nor to get involved in any manner whatsoever with what happens to your shipment after it leaves our premises. We are happy to do those things when we are responsible for shipping, but not for "Will Call" where we do not charge for any of those things.
Note that providing us a UPS or Fedex account number for shipment is not the same as "Will Call". With such an account#, we still end up signing the shipper. That means that if the account# is incorrect or its payment is not made for any reason, we still get billed for the shipment. You must arrange a true "Will Call" pickup where the driver shows up with all paperwork pre-arranged by you without a need from a signature from us.