SHIPPING CHARGESWhat are the shipping charges?
Are there additional charges shipping to Alaska, Hawaii or other Remote Areas within the United States?
Do you ship to PO Boxes?
Do you ship to APO/FPO addresses?
Do you ship to US territories?
Do you ship to Canada? Mexico? International addresses?
How do you handle import duties and taxes on international shipments?
Can I use a package forwarding service?
When can I be charged extra fees for my oversized and heavy items?
Can I include a Gift Message with my order?
DELIVERY TIMEWhen will my order ship?
How will my order be shipped?
When will my order arrive?
I ordered several items. Will they ship together?
How do I track my order?
Can I change the delivery address for my order?
Can I pick up my order?
EXPEDITED SHIPPINGCan my order be expedited?
When will my expedited order ship?
OVERSIZED AND HEAVY ITEM SHIPMENTSWhat do I need to know when I order an oversized or heavy item?
How will my oversized or heavy item be delivered?
Can these oversized and heavy items be expedited?
DELIVERY ACCEPTANCE INSTRUCTIONS
Paying for shipping isn't Amazingly Fun. That's why every order that exceeds $75.00 ships for free and every order less than $75.00 ships for a flat rate of $9.99. Free shipping small package items ship via FedEx or USPS via ground delivery. Free Shipping Heavy items ship to your home or office with To Your Door service, which means that we unload the item from the truck and place it in the first dry area nearest your home, but not into your home.
Are there additional charges shipping to Alaska, Hawaii, or other Remote Areas within the United States?
Yes, in most cases there will be an additional fee for shipments to Alaska, Hawaii, and Remote Areas like islands or other locales where there is limited shipping company coverage. If your order is in one of these areas, the additional fee will appear in the shopping cart when you select your shipping options. Feel free to Contact Us for help placing an order shipping to Alaska, Hawaii, or Remote Areas. Please note that orders shipping to these remote locations will also take longer to be delivered than the estimated ship dates shown in the shopping cart.
Sorry, we do not. Most orders are shipped by FedEx or UPS. These companies require a street address for delivery.
MegaChess is happy to ship packages to our military personnel serving overseas; however, export and freight restrictions prevent some items from being shipped to military address. Contact US to place an order shipping to a military address. Please note that orders shipping to APO/FPO addresses can only be shipped using the United States Postal Service (USPS) and will require extra processing and delivery time. Please allow 2 to 4 weeks for your order to arrive after shipping. Always remember to include full name, grade and PSC or unit number when ordering.
Yes we do! Since we ship very large items, there is an additional cost to ship to US territories. Most customers choose to ship via ocean transport rather than air due to the cost of shipping by air. Contact Us to learn more!
Yes we do! Since we ship very large items, there is an additional cost to ship to Canada, Mexico and other countries.
For shipping to Canada and Mexico, we ship via FedEx International Economy.
For shipping to other countries, we offer three shipping options. We ship via ocean or air transport. Ocean transport takes a bit longer but is more economical. Air transport is quick and quite expensive. Remember, we ship very large boxes and crates. If you have the time, most customers ship via ocean transport, but the choice is yours. Contact Us to learn more!
Many of our International Customers are large companies who are very experienced with the complexities of shipping internationally. Some of these companies prefer to make their own shipping arrangements. For customers who prefer to make their own shipping arrangements, we can offer “Will Call” service from our warehouse. Contact Us for additional information.
Some countries require payment of import costs before delivery. Due to the complexity of determining these costs, we are currently unable to estimate and include them in any of the shipping rates we offer.
However, we have found two resources that can help you determine what those fees might be:
A package forwarding service allows you to shop online in the US, and allows you to easily send orders to Alaska, Hawaii, military or international addresses. These companies provide you with a secure domestic shipping address and offer low shipping rates. MegaChess.com makes no guarantees of service or pricing of these package-forwarding companies, but we can help with product information if you want to use their services.
If your item requires a delivery appointment, the delivery company will contact you by phone to schedule a delivery date and time. You are required to set up a delivery time, and someone must be available to sign for the delivery and inspect it at that scheduled delivery time. Additional charges will apply if the carrier must store the item and/or return your item due to a missed appointment or an inability to set up an appointment.
Unfortunately, we are currently not able to add personalized messages to orders.
Most orders leave the warehouse within 1 business day. (Monday through Friday, excluding US Holidays). Please see the product details page for more information about shipping lead times. After an item has shipped, you will receive an email with the shipping company information and a tracking number so you can follow the progress of your delivery.
Custom orders will take longer to ship. We will contact you concerning shipping lead times for orders requiring customized work.
To ensure swiftest order processing, please review your shipping address carefully. Make sure the street number and zip code are correct. If your order is shipping to a business, include the business name and a contact name. Also, make sure to include the apartment number, room number or suite number, if applicable. Most importantly, include a phone number, in case we need to verify shipping information. Incorrect or incomplete addresses will delay processing and shipping and may be subject to additional charges.
During times of heavy volume, especially November and December, orders may take longer to process and ship, therefore shipping dates cannot be guaranteed. Please plan accordingly.
Small packages are shipped by FedEx or UPS. However, when it is best for you, we may ship using USPS. Some products are too big or too heavy for a regular delivery van. These Oversized and Heavy items - sometimes referred to as freight - will be delivered to you on a truck. In most cases the delivery company will contact you by phone to schedule a date and time for your delivery
Please note that some items ship in retail packaging with product images printed on the box. If the item is a gift and you are worried about ruining the surprise, please consider shipping to work or an alternate address instead.
Orders typically arrive within 3 to 7 business days after leaving the warehouse. Keep in mind that delivery dates are estimates based on item availability, shipping location and shipping schedules. These delivery dates are not guaranteed.
In an effort to get your items to you as quickly as possible, we sometimes split your order into multiple shipments; however, when it is cost and time efficient, we may combine all of your items into one shipment.
After your order has shipped, you will receive an email with the shipping company information and a tracking number. Click on the link directing you to the shipping company's website to get the latest tracking information on your order. You may also log into your MegaChess account to track your order. See Track Your Order for further information.
Yes, but only if the shipment has not left the warehouse. If your order has already been shipped, it is more difficult and costly to change the delivery address. You may be subject to additional charges and the shipping companies never guarantee these changes. To avoid these charges and inconvenience, check the delivery address carefully when placing your order. Contact US as soon as possible if you need to change the delivery address.
Yes, you can pick-up your order at our Irving, TX (suburb of Dallas) by contacting us prior to ordering and asking for a “Will Call” pick-up. Will Call orders can be picked up Monday – Friday (excluding U.S. holidays) between 9:00 AM and 4:00 PM with an appointment. Please Contact US to set a pick-up appointment.
MegaChess.com has 1, 2, and 3 Day shipping options available for select items. Restrictions may apply. These expedited options may not be available for all items sold on MegaChess.com.
Most expedited orders will ship the next business day. Business days are defined as Monday through Friday and exclude Saturday, Sunday and U.S. Holidays.
Expedited shipments will arrive by the end of the day on the delivery date. For example, a 1 day order placed on a Friday would ship the following Monday and arrive by the end of the day on Tuesday. Please note that expedited shipments will not be delivered on Saturday, Sunday or U.S. Holidays. All transit times are business days, not calendar days.
As you know, MegaChess does not control the weather. Sometimes, severe weather conditions will delay delivery of expedited shipments. MegaChess cannot be held responsible for these delays and cannot credit expedited charges for shipments delayed by weather or conditions beyond our control. Expedited order ship on FedEx or UPS. These companies have great on-time delivery history, but “stuff” happens. Please remember, we are not the shipping company. If you have a preference in which company we use to expedite your order, please Contact Us.
Oversized and Heavy Item Shipments
Oversized and heavy items -- sometimes referred to as freight -- are typically 100 pounds or more. These items will be shipped on a truck rather than a regular delivery van. In most cases, the delivery company will contact you by phone to schedule a delivery date and time; please advise them of any details that will ensure a smooth, effortless delivery. Be sure to provide a daytime phone number when placing your order. All freight shipments require a delivery appointment and a signature confirming delivery. Based on the region, deliveries are typically made between 8 a.m. and 5 p.m., Monday through Friday; deliveries are not available on weekends or holidays as part of our free shipping coverage. If this is needed, additional charges will apply based on time and day of requested appointment. Please call for more information 855-634-2055. Additional charges will also apply if the carrier must return due to not being able to reach you to schedule an appointment, a missed appointment, or an inability to leave the item in a dry, safe area at your home. These charges can usually be avoided if accurate delivery address and contact information is provided at the time of checkout.
We unload the item from the truck and place it in the first dry area nearest your home, but not into your home.
We use only the most reputable and professional delivery teams.
Restrictions may apply based on the size and weight of the item and maneuverability within your home. These delivery options may not be available for all items sold on MegaChess.
The delivery company should never ask you to pay them directly for any delivery services. If a driver asks for money to make a delivery, Contact Us immediately.
Expedited freight shipping is available for an additional charge; however, please keep in mind that expediting freight can be prohibitively expensive and the freight carriers do not guarantee the delivery time. Contact Us for quotes on expedited freight.
Delivery Acceptance Instructions
Always INSPECT the shipment, COUNT the cartons and DOCUMENT any problems on the delivery receipt.
All items are shipped with 100% insurance coverage as long as the delivery acceptance guidelines listed below are followed:
When your order is delivered, immediately inspect the outer carton (on every side, including the bottom) and entire contents for any potential damage that may have occurred during shipping. NEVER waive your right to inspect a shipment upon delivery.
It is important to document ANY damage or shortages on the delivery receipt. Be as specific as possible when noting punctures, scratches or shortages. Notations such as “HOLE IN BOX,” “PACKAGING TORN” and “MISSING CARTON” are necessary to establish carrier responsibility.
Please inspect every part of your item for damage or defect prior to assembly. If the item needs to be returned for a replacement or refund, it must be disassembled and boxed in order to be shipped back.
It is normal for the carton to show some wear; however, if it is clear that MAJOR damage has occurred, refuse the delivery and Contact Us immediately for a replacement.
For deliveries left at your door, such as those by FedEx or UPS, please carefully inspect the package as well. Also if possible, please notify the driver of any potential damage before accepting delivery. If the package was left without collecting a signature, inspect the package and its contents as soon as possible and Contact Us with any discrepancies. If the driver refuses to allow you to sign the delivery receipt in the manner previously described above, refuse delivery and Contact Us immediately. Damage and shortages must be reported within 24 hours of receiving your order.
In the unlikely event that your order is incorrect, missing parts, damaged or defective, please Contact Us within 24 hours of receiving the item and we will send you the correct product, replacement product or replacement parts at no cost to you. Please note that we may ask for photos in order to determine the nature of the issue and find the best resolution. We will work with the manufacturer and the shipping company to resolve the issue in timely manner. Please be aware that some manufacturers may require you to contact them directly to resolve warranty issues. All issues with teak products are directed to the manufacturer.
Please note that some items may not arrive in the same retail packaging you will find in a store. These items are exactly the same, only without the added cost of the product photos and printed graphics common to retail packaging.
Hang tight. Usually "lost" shipments have just been misrouted. Contact Us if your shipment is missing cartons or the shipping company has alerted you about potential missing packages. MegaChess will immediately open a case on the shipment, as required by the shipping companies. If, after 3 business days, the shipment or missing cartons cannot be located, we will ship a replacement to you at no additional charge.
In order to get your small package item to you as quickly as possible, we do not require a signature upon delivery for small package items. YOU ARE RESPONSIBLE FOR PROVIDING A SECURE DELIVERY ADDRESS. Make sure you check with your neighbors or anyone in your house that may have picked up the package prior to contacting us. Any item that is lost or stolen, but shows confirmed delivery, is NOT the responsibility of MegaChess and is not covered by our shipping companies. If you are concerned about the delivery address, please consider shipping to work or an alternate address instead.
Contact Us as soon as possible if you need to cancel your order. If your order has not shipped, you will be refunded in full. If your order has already shipped, you will be subject to our Return Policy.
Returns are easy at MegaChess. Visit our Return Policy for further information and instructions.
Special note for freight returns: As with small package items, most large items can be returned within 10 days of receiving your item(s) as long as it's returned in unused condition and in its original packaging. Sorry, we cannot offer refunds on products that show clear signs of use. Additional restrictions may apply.
The return process for a large or heavy item is a bit different. Instead of receiving a prepaid return label, a customer service representative at MegaChess will initiate a pick up request with the freight company. Someone from the freight company will contact you to schedule an appointment to come and pick up the item. Once the item is received by our return center, a refund will be processed.
Please note that the item must be disassembled and packaged in its original packaging before it is picked up. Because of this, please do not throw away the original packaging from your order until you are certain that you will not be returning it.
Can't find your question?
Please Contact Us with any further shipping questions or concerns.